Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with answers to common questions about our services on Ios.Here, you will find useful information on topics such as booking procedures, vehicle options, prices, cancellation policies and more. We aim to address any concerns you may have and ensure a smooth and informed experience. Please take a moment to browse our FAQs to find the information you need before making your travel arrangements. If you have any additional questions, please don't hesitate to reach out to our friendly customer support team for further assistance.
Before you Book
How do I make a booking on your website?
Look for the booking section.There, you will be asked to provide details such as your travel dates, pick-up and drop-off locations, and any specific preferences or requirements.
What information do I need in order to book?
When you make a booking, you will need to provide details such as your name, contact details, dates of travel, pick-up and drop-off locations, number of passengers and any special requests or requirements.
I cannot find a route I want to book. What to do?
If you cannot find a specific route or transport option on the site, you can try contacting the site's customer support. They will help you with alternative options or provide you with further guidance.
How do I pay for my transfer?
Payment options include credit/debit cards, PayPal or bank transfers.
Can I book a transfer with more than one stop?
We offer multiple stop options. Contact us to inquire about multi-stop transfer bookings.
What amenities are there in the vehicles?
Our vehicles offer features such as air conditioning, comfortable seats, Wi-Fi, USB charging ports and entertainment systems.
What happens if I need to transfer sensitive stuff (e.g. musical instruments)?
If you have sensitive items such as musical instruments, it is recommended that contact us directly to discuss your specific requirements. We will provide you with special instructions to ensure the safe transport of such items.
Before you Travel
What luggage entitlement will I have?
In general, you should be able to bring normal sized luggage such as suitcases and hand luggage. Contact Us for specific baggage policies.
Where will I meet the driver when I arrive?
The meeting point for the driver will depend on the specific instructions provided by the transfer service. In many cases, the driver will meet you at a designated area, such as the arrivals hall at an airport or a specific location at a hotel or port. The exact details should be provided in your booking confirmation or communicated by the service provider.
What happens if I can’t locate my driver?
If you cannot locate your driver, it is recommended that you contact us directly We have a helpline or customer support number that you can call for assistance. We will guide you through the next steps or give you instructions on how to find your driver.
My group size has changed, can I choose another vehicle?
Depending on the policies and availability of the transport service provider, it may be possible to change your vehicle if the size of your group has changed. Contact us directly to discuss your situation and may advise you about the options available.
How long will the transfer take?
The duration of the transfer will depend on various factors such as distance, traffic conditions and the specific route. The transfer service can provide an estimated duration during the booking process or you can inquire directly with us for more accurate information.